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Frequently Asked Questions

Score 365 FAQ –
Your Questions, Answered

Get straightforward answers to the most common questions about registration, deposits, withdrawals, betting, and security.

50+ Questions Answered
Simple & Clear in Bangla
Last Updated 2026

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50+
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What would you like to know?

Select a topic from the categories below to quickly find the answer you're looking for.

📝

Registration & Login

All questions related to opening an account, login issues, password resets, and verification.

💳

Deposits & Withdrawals

Questions about depositing and withdrawing via Mobile Pay, Nagad, and Rocket — including rules and processing times.

🎁

Bonuses & Promos

Terms and conditions for welcome bonuses, cashback, free spins, and special offers.

🏏

Betting & Games

Questions about live betting, odds, bet cancellations, casino games, and Sports Betting.

🔒

Security & Privacy

Questions about account security, data privacy, fraud prevention, and safe transactions.

📱

App & Technology

Help with mobile app download, installation, updates, and technical issues.

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Registration & Login

To register, you'll need an active mobile number, an email address, and your National ID (NID). You must be at least 18 years old. Registration is completely free and takes just 2–3 minutes.

No. Each mobile number can only be used to create one account. Opening multiple accounts violates our policy and may result in permanent account suspension.

On the login page, click the "Forgot Password?" link. A reset link or OTP will be sent to your registered email or mobile number. Use it to set a new password.

💡 You can also log in directly using an OTP — no password needed.

After registering, go to the KYC section in your dashboard. Upload photos of the front and back of your NID along with a selfie. Verification is typically completed within 24 hours.

Five consecutive incorrect password attempts will automatically lock your account for 30 minutes. Wait it out and try again, or reset your password.
Deposits & Withdrawals

You can deposit at Score 365 via Mobile Pay, Nagad, Rocket, Upay, and direct bank transfer. The minimum deposit amount is just ৳500.

Deposits via Mobile Pay, Nagad, and Rocket are usually credited to your account within 1–5 minutes. Bank transfers may take 1–3 business days.

Approved withdrawals are typically processed within 15 minutes to 2 hours. Your first withdrawal may require KYC verification, which could take a little longer.

The minimum withdrawal amount is ৳500. You can withdraw up to ৳1,00,000 per day. VIP members have higher limits.

First, collect your transaction ID and a screenshot. Then contact us via live chat or support email. Most issues are resolved within 30 minutes.
Bonuses & Promos

Your first deposit after registration earns you a 100% welcome bonus. Deposit ৳1,000 and you'll have ৳2,000 to play with. No promo code required.

No. To withdraw bonus funds, you must meet the specified wagering requirements. Typically, you need to wager 5–10 times the bonus amount before it becomes withdrawable. Terms may vary for each bonus.

You earn 5–15% cashback on your net losses every week. Cashback is automatically credited to your account every Monday morning.

Yes. When a friend registers on Score 365 using your referral link and makes their first deposit, you'll receive a ৳500 bonus. You can refer as many friends as you like.
Betting & Games

With live betting, you can place bets while a match is already in progress. Odds update in real time, so you'll need to act fast — they can change at any moment.

Once a bet is confirmed, it generally cannot be cancelled. However, if a match is cancelled or an event is suspended for official reasons, your stake will be automatically refunded.

Most Sports Bets can be placed with a minimum of ৳20. Casino games start from as low as ৳10. Maximum limits vary depending on the game and event.

Score 365 has 500+ games including slots, Live Baccarat, roulette, blackjack, poker, crash games, and Dragon Tiger. The Live Casino also lets you play with real dealers.
Security & Privacy

Yes. Score 365 uses 256-bit SSL encryption. Your personal information and transaction data are fully secure. We never sell or share your data with any third party.

Score 365 will never ask for your password, OTP, or payment details over the phone or by message. If someone does, it's a scam — report it to our support email.

⚠️ Reminder: Our only official address is score365.biz

Not mandatory, but strongly recommended. With 2FA enabled, no one can access your account even if they know your password. You can turn it on anytime from Settings.

Contact support via email or live chat to request account closure. Make sure to withdraw any remaining balance before closing. You can also take a temporary break under our responsible gaming policy.
App & Technology

Download the APK file from our download page. Before installing, enable "Unknown Sources" in your phone's settings. iOS users can visit the website on Safari and install it as a PWA.

Start by closing the app and reopening it. If that doesn't help, clear the cache. If the issue persists, uninstall the app and download it again. Also make sure your internet connection is stable.

Works smoothly on all modern browsers — Chrome, Firefox, Safari, and Edge. Keep your browser updated for the best experience, and clear your browser cache occasionally.

When a new update is available, you'll see a notification as soon as you open the app. You can also find the latest version on our download page at any time.

Didn't find your answer? Contact Support

Live Chat

Get the fastest response. Average reply time is 2 minutes.

Email Support

Support@score365.biz
Typically a response within 2–6 hours.

Phone Support

9:00 AM – 11:00 PM, 7 days a week.

Quick Tips
  • Always use the official URL
  • Never share your OTP with anyone
  • Use a strong password
  • Never Bet Beyond Your Budget
About Score 365

Score 365 FAQ – Detailed Information

Score 365 is the online gaming and betting platform of choice for millions of people across Bangladesh. Thousands of new members join every day, and it's only natural to have questions. This FAQ page was created specifically to give you clear, straightforward answers to all of them.

From registration and your first deposit to claiming bonuses, placing bets, and withdrawing winnings — questions can come up at every step. We don't want you to ever get stuck, so we've compiled answers to 50+ frequently asked questions right here on this page.

The Most Important Things for New Members

Many new users at Score 365 want to know what's needed to open an account, how to claim a bonus, and how withdrawals work. In short — registration is completely free, you get a 100% bonus on your first deposit, and you can withdraw via Mobile Pay or Nagad in just a few minutes.

Important Information About Payments & Transactions

Bangladesh's most popular mobile payment methods — Mobile Pay, Nagad, Rocket, and Upay — are all supported on Score 365. Deposits are generally free of charge. A small processing fee may apply for withdrawals below a certain amount.

💡 Pro Tip: Complete your KYC verification in advance for the fastest withdrawals — no additional verification steps will be required when you cash out.

Betting & Gaming Experience

Score 365 offers betting on cricket, football, kabaddi, tennis, basketball, and 20+ other sports. Live betting keeps odds updated in real time, so you can place bets at any point during a match. The casino section features 500+ games — from slots to Live Baccarat and everything in between.

Security & Trustworthiness

Score 365 is a fully licensed and regulated platform. Our servers are under 24/7 security monitoring. Every transaction is encrypted, and your personal data is protected with the highest level of privacy.

Responsible Gaming

We believe entertainment should stay within limits. That's why Score 365 offers deposit limit controls, self-exclusion, and reality check tools. This platform is strictly prohibited for anyone under 18.

If you have any questions beyond what's covered here, reach out to us via 24/7 live chat or email support. Our team is always ready to help.

Get Started Now

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Register at Score 365, get a 100% bonus on your first deposit, and enjoy the best gaming experience in Bangladesh.

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